Quick Summary
Full refunds are available within 7 days of purchase if you've completed less than 25% of the course content. Once you pass the final exam and receive CE credit, no refunds are available.
Eligible for Refund
- Request made within 7 days of purchase
- Less than 25% of course content completed
- Final exam not yet passed
- No CE credit reported to state
Not Eligible for Refund
- More than 7 days since purchase
- 25% or more of course completed
- Final exam passed
- Certificate issued or CE credit reported
Full Refund Eligibility
You are eligible for a full refund if all of the following conditions are met:
- Your refund request is submitted within 7 calendar days of your purchase date
- You have completed less than 25% of the total course slides
- You have not passed the final examination
- No CE credits have been reported to the state insurance department on your behalf
How to Request a Refund
To request a refund, please contact our support team:
- Email us at support@surewealth-education.com with subject line "Refund Request"
- Include your full name, email address, and order number
- Provide a brief reason for your refund request
Refund requests are typically processed within 3-5 business days. Refunds will be issued to the original payment method.
Technical Issues
If you experience technical issues that prevent you from completing a course, please contact our support team before requesting a refund. We are often able to resolve technical issues and help you complete your course successfully.
Course Transfers
Course enrollments are non-transferable and cannot be applied to another person's account. Each learner must purchase their own course access.
Important Note
Once CE credits have been reported to the Missouri Department of Insurance, we cannot issue a refund as the educational service has been fully delivered and recorded with state regulators.